Student Resources
Student Resources
Our Trainers
Our dedicated trainers and mentors are committed to your success, providing personalised support and guidance every step of the way.
Please click here to access the full list of SSG Registered Courses
Our Trainers
Our dedicated trainers and mentors are committed to your success, providing personalised support and guidance every step of the way.
Please click here to access the full list of SSG Registered Courses
Our Trainers
Our dedicated trainers and mentors are committed to your success, providing personalised support and guidance every step of the way.
Please click here to access the full list of SSG Registered Courses
SSG Registered Courses
Lithan Academy is accredited by the Singapore government as a CET Centre (Continuing Education and Training) and Edutrust certified by SkillsFuture Singapore (SSG).
Please click here to access the full list of SSG Registered Courses
SSG Registered Courses
Lithan Academy is accredited by the Singapore government as a CET Centre (Continuing Education and Training) and Edutrust certified by SkillsFuture Singapore (SSG).
Please click here to access the full list of SSG Registered Courses
SSG Registered Courses
Lithan Academy is accredited by the Singapore government as a CET Centre (Continuing Education and Training) and Edutrust certified by SkillsFuture Singapore (SSG).
Please click here to access the full list of SSG Registered Courses
Student Support Services &
Common Facilities
Learning Support
EDX
This is a Lithan Academy E-content, learner self-assessment and online communications platform. Learners will be able to perform self-pace learning & communicate with their Learning Facilitators for collaborative learning on EDX. Learners also can attend Webinar’s sessions of their class from everywhere.
LinkedIn.com
Lithan Academy provides free access to premium Linkedin Learning accounts, where learners will be able to attend online classes for continued self-learning. There are over 5,000 courses and personalized recommendations, learners can discover, complete, and track courses related to their field and interests.
Administrative and Miscellaneous Support
This is a Lithan Academy E-content, learner self-assessment and online communications platform. Learners will be able to perform self-pace learning & communicate with their Learning Facilitators for collaborative learning on EDX. Learners also can attend Webinar’s sessions of their class from everywhere.
LinkedIn.com
Lithan Academy provides free access to premium Linkedin Learning accounts, where learners will be able to attend online classes for continued self-learning. There are over 5,000 courses and personalized recommendations, learners can discover, complete, and track courses related to their field and interests.
Administrative and Miscellaneous Support
- Arrange counselling and support assistance for learners who experience emotional and personal difficulties during the duration of studies.
- Application, renewal and cancellation of learner pass (for international learners studying in Singapore).
- Advice on accommodation for international learners.
- Purchase of fee protection premium and medical insurance (if applicable).
- Assist learners in the enrolment to Lithan Academy partner university.
Student Contract
Fee Protection Scheme
Lithan Academy has adopted FPS to provide protection for all fees paid by students. We have chosen an insurance scheme to provide fee protection and appointed Lonpac Insurance Bhd. as our FPS Provider. Refer to FPS Insurance Certificate.
About Fee Protection Insurance scheme:
Lithan ensures that all learners registered under Qualification Courses, irrespective if local or international, has their fees protected under Fee Protection Scheme (FPS). Lithan Academy has appointed Lonpac Insurance as the insurance provider. The premium is calculated based on the course fees payable. The insurance premium paid is non-transferable and the period of insurance will cover the entire duration of the course enrolled by the insured learner.
Benefits
The benefits under this insurance are payable upon the occurrence of any of the following events:
About Fee Protection Insurance scheme:
Lithan ensures that all learners registered under Qualification Courses, irrespective if local or international, has their fees protected under Fee Protection Scheme (FPS). Lithan Academy has appointed Lonpac Insurance as the insurance provider. The premium is calculated based on the course fees payable. The insurance premium paid is non-transferable and the period of insurance will cover the entire duration of the course enrolled by the insured learner.
Benefits
The benefits under this insurance are payable upon the occurrence of any of the following events:
- Insolvency or Regulatory Closure of PEI
- PEI’s failure to pay awarded sum by Singapore Courts to the Learner
Medical Insurance
Lithan Academy has appointed Liberty Insurance as the medical insurance partner. Learners need to pay an annual premium for the following benefits. Please refer to Student Contract for the premium amount.
Coverage for medical insurance includes:
The above Medical insurance coverage is not compulsory and available only to Learners who are Singapore residents.
A Certificate of Medical Insurance is available for students to view here and acquaint themselves with.
The Medical Insurance Claim form can be obtained from your Learning Associate.
Coverage for medical insurance includes:
- Annual limit not less than S$20,000 per learner
- At least B2 ward (in Singapore government and restructured hospital)
- 24 hours coverage in Singapore and overseas (if learner is related to school related activities)
The above Medical insurance coverage is not compulsory and available only to Learners who are Singapore residents.
A Certificate of Medical Insurance is available for students to view here and acquaint themselves with.
The Medical Insurance Claim form can be obtained from your Learning Associate.
Student Pass
How to ApplyInternational Students are required to apply for a student pass if they wish to study full time in Singapore.
Applicants are required to submit the following documents to Lithan Academy.
Student Visa Application:
Applicants are not required to be present in Singapore while their applications are being considered by Immigrations and Checkpoint Authority, Singapore (ICA). No extension of stay will be granted while the application is under processing.
Applicants are required to submit the following documents to Lithan Academy.
Student Visa Application:
- 1 set of eForm V16 and V36 duly completed and signed by the applicant at the relevant sections
- Passport size e-Photograph (against a white background)
- Photocopy of the passport bearing personal particulars
- Birth certificate (certified by notary, translated to English)
- Transcripts and certificates (certified by notary, translated to English)
- Documentary proof of financial ability (bank statement/fixed deposit accounts/saving accounts)
- Work experience certificate (where applicable)
Applicants are not required to be present in Singapore while their applications are being considered by Immigrations and Checkpoint Authority, Singapore (ICA). No extension of stay will be granted while the application is under processing.
INFORMATION AND COMMON LAWS OF SINGAPORESingapore has an efficient and effective system for guiding people who live in Singapore on matters related to their daily lives. We recommend that students acquire a working knowledge of key legislative requirements, as these are crucial for understanding regulations related to public health, safety, and education.
Below are some important legislations, their brief descriptions, and the importance of adhering to them while in Singapore. A complete list of legislations and their contents is available on the Singapore Statutes Online (SSO) website: https://sso.agc.gov.sg/. Students are encouraged to visit the site and familiarize themselves with the legislation relevant to their activities.
In particular, we recommend that learners have a working knowledge of the requirements of the following Acts:
Below are some important legislations, their brief descriptions, and the importance of adhering to them while in Singapore. A complete list of legislations and their contents is available on the Singapore Statutes Online (SSO) website: https://sso.agc.gov.sg/. Students are encouraged to visit the site and familiarize themselves with the legislation relevant to their activities.
In particular, we recommend that learners have a working knowledge of the requirements of the following Acts:
- Immigration ActThe Immigration Act governs the entry, stay, and departure of individuals in Singapore. It outlines the requirements and procedures for obtaining various types of visas and passes, including work permits and student passes. The Act also defines the penalties for illegal entry and overstaying.
- Environmental Public Health ActThe Environmental Public Health Act addresses public health concerns related to environmental factors, including sanitation, waste management, and pest control. It establishes regulations for maintaining cleanliness and preventing environmental hazards. The Act also empowers authorities to impose penalties for non-compliance.
- Road traffic ActThe Road Traffic Act regulates road usage, vehicle operation, and traffic management in Singapore. It covers laws related to speeding, drink driving, and other traffic offenses. The Act aims to ensure road safety and manage traffic flow effectively.
- Sale of Drugs ActThe Sale of Drugs Act controls the sale and distribution of controlled substances and pharmaceuticals in Singapore. It sets out licensing requirements for drug sellers and penalties for illegal drug activities. The Act is designed to prevent misuse and trafficking of drugs.
- Smoking (Prohibited in Certain Places) ActThe Smoking (Prohibited in Certain Places) Act restricts smoking in specified public areas to reduce health risks and maintain cleanliness. It designates no-smoking zones and imposes fines for violations. The Act aims to create a healthier environment for everyone.
- The Private Education Act 2009The Private Education Act 2009 regulates private education institutions in Singapore, ensuring they meet quality standards and provide proper student support. It includes provisions for registration, curriculum standards, and dispute resolution. The Act aims to protect students and maintain high educational standards.
- Undesirable Publications ActThe Undesirable Publications Act controls the distribution of publications deemed harmful or undesirable, such as those promoting violence or hatred. It empowers authorities to ban and confiscate such materials. The Act aims to maintain social harmony and public safety.
- Vandalism ActThe Vandalism Act criminalizes acts of vandalism, including defacing public or private property. It outlines penalties such as fines and imprisonment for those found guilty of vandalizing. The Act aims to maintain the cleanliness and orderliness of public spaces.
- Imports and Exports Act (Chewing Gums)The Imports and Exports Act (Chewing Gums) restricts the sale and importation of chewing gums in Singapore, with exceptions for medicinal gums. It is designed to prevent littering and maintain public cleanliness. Violations can result in fines or other penalties.
Common Facilities
Common facilities provided at Lithan Academy
Classroom Facilities
- Fully air-conditioned classrooms
- Online Learning Management System
- Training Delivery via live webinar using MS Teams virtual delivery tools.
- Instant Communication channel between participants support, and learning delivery team.
- Learning Progress Monitoring and Early Intervention notification to Learners via AI-based Virtual Mentor.
- Clustered seating arrangement in the training room to facilitate case study/group discussion-based learning
- 1GB Synchronous Fibre internet connection
- SMART Projector for presentation.
- Cafeteria and lounge area for tea-breaks and networking sessions
- On-Demand seamless WIFI access in school facility
- AV Recording studio with Blackmagic Switch.
- Address: 11, Eunos Road 8, #07-02 Lifelong Learning Institute 408601
- Spacious reception area for event registration
- Classrooms 8,5,11 convertible into 2 big rooms (seating capacity of 50 – 58pax each)
Classroom Facilities
Talent Management Support
As a learner at Lithan, you will be kept abreast of job market trends to enable you to make a successful transition into the IT industry. The Talent Management Team includes experienced industry professionals who will guide and groom the learners in their job search. An extensive range of activities is available for our graduates to increase their placement success.
Our Activities:
Our Activities:
- One-on-One Career Consultation
- Profile Builder Workshop : Resume Enhancement and Interview Skills
- Open Session : Resume Analysis and constructive feedback to improve
- Video Profiling : 1-minute personalized video on YouTube
- Recruitment Drives
- Industry Talks on various topics
Support Learner’s Handbook
Click here for a copy of the learner’s handbook.
Arrive and Settle in Singapore
To ensure a smooth and comfortable transition to Singapore, we provide a range of dedicated student services.
Please note that some of these services may be chargeable, click here for fees.
Student Visa Assistance
We’ll provide guidance and support with the ICA student visa collection process.
We’ll provide guidance and support with the ICA student visa collection process.
Bank Account Assistance
We’ll help you open a bank account for your financial needs.
We’ll help you open a bank account for your financial needs.
Mobile and Internet Services
We’ll assist in obtaining a mobile SIM card and setting up internet services.
We’ll assist in obtaining a mobile SIM card and setting up internet services.
Airport Pick-up
We’ll help you open a bank account for your financial needs.
We’ll help you open a bank account for your financial needs.
MRT/Bus Card Assistance
We’ll help you obtain an MRT/Bus card and explain how to use and top it up efficiently.
We’ll help you obtain an MRT/Bus card and explain how to use and top it up efficiently.
Orientation at Lithan Academy
We’ll guide you through your first visit to the academy.
We’ll guide you through your first visit to the academy.
Local Area Information
We’ll provide information on nearby shopping centers, hawker stalls, and other essential amenities.
We’ll provide information on nearby shopping centers, hawker stalls, and other essential amenities.
Medical Check-up Coordination
We’ll assist with scheduling and navigating the necessary medical procedures.
We’ll assist with scheduling and navigating the necessary medical procedures.
Do’s and Don’ts in Singapore
We’ll provide a brief overview of local customs and etiquette to help you navigate your new environment with confidence.
We’ll provide a brief overview of local customs and etiquette to help you navigate your new environment with confidence.
Policies & Procedures
Course Transfer and Withdrawal Policy
Learning Associate should assist learner in the Transfer or Withdrawal request. The transfer/withdrawal is subjected to school’s approval. The time frame for assessing and replying to any request for transfer/withdrawal will not be more than 4 weeks.
For learners below the age of 18 or are company sponsored, LITHAN ACADEMY must seek approval from the parents/guardians/sponsor before approving the withdrawal application.
Request for Course Transfer or Withdrawal should be submitted to school in writing via a completed Course Transfer & Withdrawal Form. Verbal request shall not be entertained.
Course Transfer
“Transfer” means a learner changes from one course to another course but remains as a learner of school. For an approved transfer request, the original Student Contract must be terminated and a new contract must be signed. A transfer to another school is regarded as withdrawal from Lithan Academy.
Transfer Procedures
Course Withdrawal
“Withdrawal” means the Student Contract is terminated and the learner is no longer a learner of school.
Withdrawal for Cause
Learner shall be notified within 3 working days should the following circumstances occur subject to Force Majeure.
“Withdrawal without cause” refers to a learner’s withdrawal due to reasons other than those set out in “Withdrawal for Cause”.
Withdrawal Procedures:
For learners below the age of 18 or are company sponsored, LITHAN ACADEMY must seek approval from the parents/guardians/sponsor before approving the withdrawal application.
Request for Course Transfer or Withdrawal should be submitted to school in writing via a completed Course Transfer & Withdrawal Form. Verbal request shall not be entertained.
Course Transfer
“Transfer” means a learner changes from one course to another course but remains as a learner of school. For an approved transfer request, the original Student Contract must be terminated and a new contract must be signed. A transfer to another school is regarded as withdrawal from Lithan Academy.
Transfer Procedures
- Step 1 : Learner notifies Lithan Academy of intention for Course Transfer.
- Step 2 : Lithan Academy will conduct an exit interview and process the application.
- Step 3 : Calculate outstanding fees payable or refund (if applicable).
- Step 4 : Request for Learner to confirm transfer application in writing.
- Step 5 : Process with payment receipt or refund of the above amount.
- Step 6 : Cancel Student Contract.
- Step 7 : Follow procedure as new application/enrolment to the new course.
Course Withdrawal
“Withdrawal” means the Student Contract is terminated and the learner is no longer a learner of school.
- Status of Student’s Pass for international learner (where applicable) will be terminated after withdrawing from the school.
- Past attendance records will be issued to learners who are enrolling for another course in another school.
Withdrawal for Cause
Learner shall be notified within 3 working days should the following circumstances occur subject to Force Majeure.
- School fails, for any reason, to commence the course on the commencement date.
- School fails, for any reason, to complete the course by the completion date.
- School terminates the course, for any reason, prior to course commencement date.
- School terminates the course, for any reason, prior to course completion date.
- The Student’s Pass application is rejected by immigration and checkpoint authority (ICA).
- Breach of its obligation under the Student Contract.
“Withdrawal without cause” refers to a learner’s withdrawal due to reasons other than those set out in “Withdrawal for Cause”.
Withdrawal Procedures:
- Step 1 : Learner notifies Lithan Academy of intention for Course Withdrawal.
- Step 2 : Lithan Academy will conduct an exit interview and process the application.
- Step 3 : Calculate outstanding fees payable or refund (if applicable).
- Step 4 : Request for Learner to confirm withdrawal application in writing.
- Step 5 : Inform the learner of the outcome.
- Step 6 : Process with payment receipt or refund. Please refer to the refund policy.
- Step 7 : Cancel Student Contract.
- Step 8 : Cancel the Student Pass via ICA SOLAR+ system (applies to international learners only).
Course Deferment Policy
Lithan allows maximum of 3 months of deferment and maximum of 2 deferments within the course duration. If the course fees have been realized for the period, it will be postponed to a future date. Learners must clear all outstanding course fees before applying for deferment.
For learners below the age of 18 or are company sponsored, LITHAN ACADEMY must seek approval from the parents/guardians/sponsor before approving the deferment application.
Deferments are subjected to Lithan Academy’s approval. If the course deferment request is accepted, Lithan will notify you and there will be a chargeable deferment fee. Please refer to Student Contract for the deferment fee.
Learners will be notified of the outcome of any deferment requests not more than 4 weeks of submission of all relevant documents.
For international learners, Student’s Pass (STP) needs to be cancelled in such cases. Learners are required to contact the school 2 months before the term commencement to reapply the STP.
SkillsFuture Singapore Courses
In general, no deferment is allowed for SkillsFuture Singapore funded courses. However, Lithan will review each request on a case-by-case basis.
External Degree Programmes & Courses with Academic Partner’s (AP) certifications
Deferments are subjected to Lithan Academy’s and AP’s approvals. If the course deferment request is accepted, Lithan will notify the Learner and there will be a chargeable deferment fee. Please refer to Student Contract for the deferment fee.
Deferment Procedures
For learners below the age of 18 or are company sponsored, LITHAN ACADEMY must seek approval from the parents/guardians/sponsor before approving the deferment application.
Deferments are subjected to Lithan Academy’s approval. If the course deferment request is accepted, Lithan will notify you and there will be a chargeable deferment fee. Please refer to Student Contract for the deferment fee.
Learners will be notified of the outcome of any deferment requests not more than 4 weeks of submission of all relevant documents.
For international learners, Student’s Pass (STP) needs to be cancelled in such cases. Learners are required to contact the school 2 months before the term commencement to reapply the STP.
SkillsFuture Singapore Courses
In general, no deferment is allowed for SkillsFuture Singapore funded courses. However, Lithan will review each request on a case-by-case basis.
External Degree Programmes & Courses with Academic Partner’s (AP) certifications
Deferments are subjected to Lithan Academy’s and AP’s approvals. If the course deferment request is accepted, Lithan will notify the Learner and there will be a chargeable deferment fee. Please refer to Student Contract for the deferment fee.
Deferment Procedures
- Step 1 : Learner notifies Lithan Academy of intention for Course Deferment.
- Step 2 : Lithan Academy will conduct an interview and process the application if deferment is possible.
- Step 3 : Request for Learner to confirm transfer application in writing.
- Step 4 : Execute Student Contract addendum.
- Step 5 : Notify ICA for student pass holders (if applicable)
Refund Policy
Learners are briefed on the Refund Policy during the pre-course counselling and orientation session. Learner can find this information in Lithan website, Student Contract and Learner Handbook. Request for refund should be submitted to school by filling the LM-FR020 Refund Form. Verbal request shall not be entertained. The policies for the different scenarios are given below.
Notification of Refund Events
1.1 Lithan Academy (hereinafter referred to as “Lithan”) will notify the student in writing within three (3) working days after becoming aware of any of the following circumstances (each a “Refund Event”):
(a) Lithan is unable to commence the provision of the course on the scheduled Course Commencement Date.
(b) Lithan is unable to complete the provision of the course by the scheduled Course Completion Date.
(c) The course will be terminated before the scheduled Course Completion Date.
(d) The student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract.
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for a Student Pass.
Refund Procedure for Refund Events
2.1 In the event of any Refund Events specified in Clause 1.1(a) to (c), Lithan shall:
(a) Make reasonable efforts to propose alternative study arrangements to the Contracting Party in the Student Contract within ten (10) working days of notifying the Contracting Party of the Refund Event.
(b) If the Contracting Party accepts the proposed alternative study arrangements, a new written contract will be drafted to reflect these changes, and the original contract will automatically terminate once the new contract comes into effect.
(c) If Lithan fails to propose alternative study arrangements within the stipulated time, or if the Contracting Party does not accept the alternative study arrangements, the Contracting Party may terminate the original contract by providing written notice to Lithan.
2.2 If any of the Refund Events specified in Clause 1.1(d) or (e) occurs, Lithan will terminate the contract immediately by providing written notice to the Contracting Party.
Refund Amounts and Timeframes
1.1 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(a):
(a) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.
1.2 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(b) or 1.1(c): (b) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.
1.3 If the contract is terminated under Clause 2.2 or Clause 2.1(c) in connection with Clause 1.1(a): (c) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.
1.4 If the contract is terminated under Clause 2.1(c) in connection with Clause 1.1(b) or 1.1(c): (d) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.
Refund During Cooling-Off Period:
Lithan Academy provides a cooling-off period of ten (10) calendar days from the date the contract has been signed by both parties. If the Contracting Party decides to terminate the contract within this period, regardless of whether the learner has started the course or not, Lithan will refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of receiving the written notice of termination. However, if the learner has used vendor contents or vendor software for which Lithan has already paid the vendor, the amount for these items will not be refunded to the learner.
Withdrawal Outside the Cooling-Off Period
If the Contracting Party decides to terminate the contract outside of the Cooling-Off Period but before the Course Completion Date, Lithan will refund any eligible amount as determined in accordance with Refund Table of the Student Contract within seven (7) working days of receiving the written notice of termination. LA/SE should check their refund eligibility and proceed with the refund procedure.
The refund form of the learner should be processed by LA (SOC) / SE (Non-SOC) which the Learner must acknowledge and agree with. In case the Learner is a company-sponsored candidate, employer may fill in, agree on behalf of the Learner and attach the supporting document (if required). This form will then be submitted to Programme Manager for approval. Once it is approved, the form will be passed to Finance Executive to prepare the refund payment
The following circumstances shall be applied:
All Courses
EDP Courses
Notification of Refund Events
1.1 Lithan Academy (hereinafter referred to as “Lithan”) will notify the student in writing within three (3) working days after becoming aware of any of the following circumstances (each a “Refund Event”):
(a) Lithan is unable to commence the provision of the course on the scheduled Course Commencement Date.
(b) Lithan is unable to complete the provision of the course by the scheduled Course Completion Date.
(c) The course will be terminated before the scheduled Course Completion Date.
(d) The student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract.
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for a Student Pass.
Refund Procedure for Refund Events
2.1 In the event of any Refund Events specified in Clause 1.1(a) to (c), Lithan shall:
(a) Make reasonable efforts to propose alternative study arrangements to the Contracting Party in the Student Contract within ten (10) working days of notifying the Contracting Party of the Refund Event.
(b) If the Contracting Party accepts the proposed alternative study arrangements, a new written contract will be drafted to reflect these changes, and the original contract will automatically terminate once the new contract comes into effect.
(c) If Lithan fails to propose alternative study arrangements within the stipulated time, or if the Contracting Party does not accept the alternative study arrangements, the Contracting Party may terminate the original contract by providing written notice to Lithan.
2.2 If any of the Refund Events specified in Clause 1.1(d) or (e) occurs, Lithan will terminate the contract immediately by providing written notice to the Contracting Party.
Refund Amounts and Timeframes
1.1 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(a):
(a) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.
1.2 If the contract is terminated under Clause 2.1(b) in connection with Clause 1.1(b) or 1.1(c): (b) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.
1.3 If the contract is terminated under Clause 2.2 or Clause 2.1(c) in connection with Clause 1.1(a): (c) Lithan will refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the contract’s termination.
1.4 If the contract is terminated under Clause 2.1(c) in connection with Clause 1.1(b) or 1.1(c): (d) Lithan will refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the course, whichever is higher, within seven (7) working days of the contract’s termination.
Refund During Cooling-Off Period:
Lithan Academy provides a cooling-off period of ten (10) calendar days from the date the contract has been signed by both parties. If the Contracting Party decides to terminate the contract within this period, regardless of whether the learner has started the course or not, Lithan will refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of receiving the written notice of termination. However, if the learner has used vendor contents or vendor software for which Lithan has already paid the vendor, the amount for these items will not be refunded to the learner.
Withdrawal Outside the Cooling-Off Period
If the Contracting Party decides to terminate the contract outside of the Cooling-Off Period but before the Course Completion Date, Lithan will refund any eligible amount as determined in accordance with Refund Table of the Student Contract within seven (7) working days of receiving the written notice of termination. LA/SE should check their refund eligibility and proceed with the refund procedure.
The refund form of the learner should be processed by LA (SOC) / SE (Non-SOC) which the Learner must acknowledge and agree with. In case the Learner is a company-sponsored candidate, employer may fill in, agree on behalf of the Learner and attach the supporting document (if required). This form will then be submitted to Programme Manager for approval. Once it is approved, the form will be passed to Finance Executive to prepare the refund payment
The following circumstances shall be applied:
- The learner shall be charged for all modules completed.
- Discounts and rebates entitlement shall be forfeited.
- Application fee shall not be refunded.
- Refund will be paid in Singapore Dollars to Singapore based learner, his sponsor, PSEA or SFC whichever is applicable and in the respective applicable currencies for those not residing in Singapore.
All Courses
- If the learner paid the fees, the same will be refunded after deducting the amounts mentioned above.
- If the payment is received from PSEA or SkillsFuture Credit (SFC), the same will be refunded back to the respective agency after deducting the amount as mentioned above.
EDP Courses
- If the refund is due to withdrawal, refer to Withdrawal process
Attendance Policy
Minimum Attendance required
For Student’s Pass holders, failure to maintain the minimum attendance will result to cancellation of Student Pass visa by the Singapore Immigration & Checkpoints Authority (ICA). Lateness is considered to be unprofessional and unacceptable. Stringent discipline is in place to ensure our learners develop the same professionalism as practiced in the industry. If a learner arrives 30 minutes late for the class, he/she will be considered as absent.
| Student Type | Minimum Attendance Requirement |
|---|---|
| Local learner (Non-Student Pass holder) | 75% per module |
| International Learner (Student Pass holder) | 90% per month |
For Student’s Pass holders, failure to maintain the minimum attendance will result to cancellation of Student Pass visa by the Singapore Immigration & Checkpoints Authority (ICA). Lateness is considered to be unprofessional and unacceptable. Stringent discipline is in place to ensure our learners develop the same professionalism as practiced in the industry. If a learner arrives 30 minutes late for the class, he/she will be considered as absent.
Feedback & Complaints Policy
Feedback:
Lithan Academy is committed to providing learners with an education of the highest possible quality. However, at times, learners may experience issues or have concerns which require clarification and redress.
Feedback
may be undertaken via:
Response time of complaint and feedback:
If all channel of complaints resolution fail, a third-party mediation and arbitration will be recommended:
Stage 1: Investigation Panel (Minimum 2 members)
The members comprise of the Chief Operating Officer and Business Unit Head Concerned. Written response of outcome will be sent to the complainant within 30 working days.
Stage 2: Singapore Mediation Centre (SMC)
If the settlement between the learner and the education centre is reached at the mediation stage, a settlement agreement will be drawn up and endorsed by the respective parties, and the dispute is resolved.
Stage 3: Singapore Institute of Arbitrators (SIArb)
If the parties fail to reach a settlement through mediation, the learner may escalate to arbitration for a resolution of their dispute.
Lithan Academy is committed to providing learners with an education of the highest possible quality. However, at times, learners may experience issues or have concerns which require clarification and redress.
Feedback
may be undertaken via:
- Email to Learning Management Director srikanth@lithan.com
- Email to feedback@lithan.com as the official feedback channel
Response time of complaint and feedback:
- Acknowledgement Reply : Within 24 hours of the complaint date
- Official Reply : Within 7 working days of the complaint date
- Resolution Period : Within 21 working days
If all channel of complaints resolution fail, a third-party mediation and arbitration will be recommended:
Stage 1: Investigation Panel (Minimum 2 members)
The members comprise of the Chief Operating Officer and Business Unit Head Concerned. Written response of outcome will be sent to the complainant within 30 working days.
Stage 2: Singapore Mediation Centre (SMC)
If the settlement between the learner and the education centre is reached at the mediation stage, a settlement agreement will be drawn up and endorsed by the respective parties, and the dispute is resolved.
Stage 3: Singapore Institute of Arbitrators (SIArb)
If the parties fail to reach a settlement through mediation, the learner may escalate to arbitration for a resolution of their dispute.
